We want you to love your Straplights! If something is not right, we will make it right.

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30-Day Guarantee:
If you are not completely satisfied with your purchase, you can return or exchange it within 30 days of delivery—no questions asked.

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To Qualify for a Return or Exchange:

• The item must be in its original condition (lightly used is okay).

• You will need your order number or proof of purchase.

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How to Start a Return or Exchange:

1. Email us at straplights@gmail.com with your order details or contact us on the contact page. 

2. Let us know if you would like a refund or exchange.

3. We will send you a quick return shipping label and next steps.

 

Refunds:
Once your return is received and inspected, we’ll issue your refund to your original payment method within 3–5 business days.

 

Exchanges:
If you are swapping for a different Straplights product or a replacement, we’ll ship it out as soon as we receive your return.

 

Defective or Damaged Items:
If your item arrived damaged or isn’t working properly, please reach out within 10 days of delivery and we will send you a replacement—fast.